Privacy policy

Last updated: August 26, 2026

This policy explains what information Elder Essentials Co. ("we," "us" — operated by Global Medical) collects through elderessentialsco.com, and how we use it. We keep this simple because our practices are simple: we collect what we need to fill your orders, and we don't sell your information.

What we collect

Order and account information: your name, email address, shipping address, phone number (if provided), and order history.
Payment information: payments are processed by Shopify Payments. We never see or store your full card number — Shopify processes it and shares with us only what's needed to manage your order (such as card type and last four digits).
Quiz responses: if you use our product quiz, we collect your answers — such as who the products are for, protection type, size, and needs — solely to recommend and fulfill the right products. We understand this information is personal. We do not use it for advertising profiles and we do not sell it.
Basic technical data: like most websites, our platform (Shopify) collects standard log and analytics data (browser type, pages viewed, approximate location) to operate and secure the Site.

How we use it

To process orders, manage subscriptions, ship products, and provide customer service;
To send transactional emails (order confirmations, shipping and delay notices, subscription notices);
To send marketing emails only if you opted in — every marketing email includes an unsubscribe link, and unsubscribing never affects your orders;
To meet legal obligations, such as tax records.

Who we share it with

Only as needed to run the business:

Shopify, our e-commerce and payments platform;
Suppliers and carriers, who receive the recipient name, shipping address, and item details needed to pack and deliver your box;
Professional advisors and authorities where required by law (for example, tax authorities).

We do not sell, rent, or trade your personal information. We do not share quiz responses with advertisers.

Your choices and rights

Unsubscribe from marketing at any time via the link in any marketing email.
Access, correct, or delete your information: email alexander@globalmedicalllc.com and we will honor your request, subject to records we must keep by law (such as completed order records for tax purposes).
Cookies: the Site uses cookies set by our platform for cart, checkout, and analytics functions; you can control cookies through your browser settings.

Retention and security

We keep order records as long as needed for business and legal purposes, then delete or anonymize them. Information is stored on Shopify's infrastructure, which maintains industry-standard security. No system is perfectly secure; if a breach affecting your personal information occurs, we will notify you as required by law.

Children

The Site is intended for adults. We do not knowingly collect information from anyone under 18. Products may be purchased for any user by an adult purchaser.

Changes and contact

We may update this policy by posting a revised version with a new date. Material changes affecting how we handle existing customers' information will be communicated by email.

Privacy questions or requests: alexander@globalmedicalllc.com