Refund policy

Last updated: August 26, 2026

The short version: because our products are personal hygiene items, they can't be restocked or resold once shipped — so we generally can't accept returns. But if we get something wrong, we'll fix it at no cost to you, usually without asking for anything back.

Hygiene products are non-returnable

For health and safety reasons, incontinence and personal-care products are not returnable once shipped, whether opened or unopened. This is standard for hygiene goods and required for the safety of all customers.

When we make it right anyway

We will replace the item or issue a full refund — no return required — if:

• We shipped the wrong item, size, or quantity;
• The item arrived damaged or defective; or
• The error was otherwise ours.

Just email alexander@globalmedicalllc.com within 14 days of delivery with your order number and a brief description. A photo of the issue helps us resolve it fastest and may be requested.

First boxes

If your first box isn't right for the person using it — wrong absorbency, wrong fit — email us. We can't take the product back, but we handle first-box concerns case by case with a customer-friendly default: we'd rather adjust your next box, apply a credit, or find the right product than lose you over a first try.

How refunds are paid

Approved refunds go to your original payment method, typically within 10 business days of approval. Your bank may take additional time to post the credit.

Cancellations are always free

This policy covers products already shipped. Cancelling your subscription itself is always free, anytime — see our Terms of Service.

Questions: alexander@globalmedicalllc.com