Terms of service

Last updated: August 26, 2026

Welcome to Elder Essentials Co. These Terms of Service ("Terms") govern your use of elderessentialsco.com (the "Site") and your purchases from Elder Essentials Co. ("Elder Essentials," "we," "us," or "our"). Elder Essentials Co. is operated by Global Medical, a registered Florida business. By using the Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.

You must be at least 18 years old to place an order. We currently sell and ship only within the United States.

1. Your subscription

Most of our products are sold as monthly subscriptions. Here is exactly how billing works:

When you subscribe, you pay for your first box at checkout. If a first-box discount applies, it applies once, to that first charge only.
After that, your payment method is automatically charged the regular subscription price on the same date each month — for example, subscribe on the 12th and you will be charged on the 12th of each month — until you cancel.
The recurring price is shown at checkout before you subscribe. Taxes are added where required by law and shipping is free within the United States.
Each Complete Box is one subscription. A Complete Box consists of a protection product and its included care kit. They are priced, billed, shipped, skipped, and cancelled together as a single unit, even where they appear as separate line items at checkout for tax purposes.
Your subscription continues until you cancel it. There is no minimum term and no cancellation fee.
If we make a material change to your subscription terms — such as a price change — we will notify you by email before the change takes effect, so you can decide whether to continue.
One-time purchases (where offered) are governed by these same Terms and our other policies, except that no recurring charge or renewal applies.

2. Cancelling or skipping

You may cancel your subscription at any time, with no fees and no notice period.

To cancel, email us at alexander@globalmedicalllc.com. Tell us the name or email on the subscription. We will confirm your cancellation by email.
Cancellations take effect before your next charge if we receive your request before that charge is processed. If a charge has already been processed when we receive your request, that box will still ship, and the cancellation applies to future charges.
You may also ask us to skip a month rather than cancel — just email us before your next charge date.
We will honor cancellation requests made through any reasonable channel, but email is the most reliable way to reach us.

3. Ordering for someone else

Many of our customers order for a parent, spouse, or other loved one. If you order for someone else:

You confirm that you are authorized to place the order and to provide any information about the recipient needed to fulfill it.
You are responsible for confirming that the products you select are appropriate for the person who will use them — including size, absorbency level, and any allergies or skin sensitivities.

4. Product information, ingredients, and allergies

Complete ingredient and material information is provided on each product page before purchase. By placing an order, you confirm that you have reviewed the product descriptions and ingredient information and selected products appropriate for the intended user, including with respect to allergies and sensitivities.
If the intended user has known allergies, sensitive skin, or a medical condition, review the ingredient information with a healthcare provider before use.
Discontinue use of any product if irritation occurs, and consult a healthcare provider if symptoms persist.
Our products are manufactured by third parties — including McKesson and First Quality (Prevail) — and ship in original manufacturer packaging. Manufacturers may occasionally update packaging, formulations, or specifications; the manufacturer's on-package information is authoritative if it differs from the Site.

5. Not medical advice

Nothing on the Site is medical advice. Our product quiz and any sizing or selection guidance are informational tools to help you choose among retail products — they are not a diagnosis, treatment recommendation, or substitute for professional advice. Consult a healthcare provider for decisions about incontinence care or any medical condition.

Statements about FSA/HSA eligibility are provided for general information only and are not tax or benefits advice. Whether a purchase is reimbursable depends on your plan; confirm with your plan administrator.

6. Pricing, savings claims, and errors

Prices are shown in U.S. dollars and may change; changes to subscription pricing are handled under Section 1.
All savings figures on the Site — including per-box amounts, percentages, "value" figures for included kits, and annualized projections (such as yearly savings estimates) — are estimates, not guarantees. They are based on quantity-matched comparisons against third-party retail prices verified as of the date stated with each claim. Retail prices change frequently, vary by seller and region, and may include promotions we cannot predict. Your actual savings will vary and may be higher or lower than the estimates shown.
If we discover a material pricing or description error affecting your order, we may cancel and refund the affected order and will notify you.

6a. Discount codes and promotions

The first-box discount applies once per customer, to the first charge of a new subscription only, and cannot be combined with other offers unless we say otherwise.
Promotional codes have no cash value, may be limited by product, time, or quantity, and may be modified or discontinued at any time (changes never affect a discount already applied to a completed charge).
We may cancel orders that misuse discount codes (for example, multiple accounts created to reuse a one-time offer).

6b. Order acceptance

Your order is an offer to purchase; we may decline or cancel any order — for example, for suspected fraud, pricing or listing errors, quantity limits, or shipping restrictions — with a full refund of any amount charged. We will notify you if we cancel an order.

7. Product availability and substitution

We fulfill orders through third-party suppliers. If a specific product or size is temporarily unavailable, we may, at our reasonable discretion: (a) substitute a functionally equivalent product of equal or better quality; (b) contact you to choose an alternative; or (c) delay or refund that shipment. We will use reasonable efforts to notify you of any substitution or material delay.

8. Failed payments

If a recurring charge fails, our payment processor will retry it. While payment is unresolved, your subscription is paused and no box will ship. If payment continues to fail after the retry period, the subscription will be cancelled. You can restart at any time by subscribing again.

9. Warranties and limitation of liability

We are a retailer. Products are manufactured by third parties and carry their manufacturers' warranties, if any; product-defect claims are subject to the manufacturer's terms, and we will assist you in directing claims to the manufacturer.
Except as expressly stated in these Terms, the Site and all products and content are provided "as is." To the maximum extent permitted by law, we disclaim implied warranties, including merchantability and fitness for a particular purpose, and our total liability arising out of or relating to any order is limited to the purchase price of the products at issue. We are not liable for indirect, incidental, special, or consequential damages.
Nothing in these Terms limits any right you have under applicable law that cannot lawfully be limited or waived, including any non-waivable consumer protection or product-safety rights.

10. The Site

We try to keep the Site accurate and available, but we do not guarantee that it will be uninterrupted, error-free, or free of harmful components, and we may change or discontinue features at any time.
Unauthorized use of the Site — including attempting to breach security, misusing accounts or passwords, scraping, or interfering with operation — is prohibited.
The Site's content, design, trademarks, product quiz, and comparison materials are the property of Elder Essentials Co. and Global Medical, or their licensors. You may not copy, republish, or create derivative works from them without our prior written consent, except for ordinary personal use of the Site.

11. General

Governing law: These Terms are governed by the laws of the State of Florida and applicable federal law.
Events beyond our control: We are not liable for delay or failure to perform caused by events beyond our reasonable control (including supplier failures, carrier disruptions, natural disasters, or government action); Section 7 and the Shipping Policy govern how we handle affected shipments.
Assignment: We may assign these Terms in connection with a merger, acquisition, or sale of the business; you may not assign them without our consent.
Severability: If any provision of these Terms is found unenforceable, that provision is severable and the remainder remains in effect.
Entire agreement: These Terms, together with our Shipping Policy, Refund Policy, and Privacy Policy, are the entire agreement between you and us regarding the Site and your orders.
Changes: We may update these Terms by posting a revised version with a new "Last updated" date. Changes that materially affect an active subscription are handled under Section 1 (notice before effect). Other changes are effective when posted.
Contact: alexander@globalmedicalllc.com