Shipping policy

Last updated: August 26, 2026

What we promise: Your box ships within 2 business days of each charge under normal circumstances. Shipping is free within the United States. We ship to residential addresses and to care communities.

What we can't promise: Delivery dates. Shipping and delivery timelines are estimates, not guarantees. Once a box ships, transit time is in the carrier's hands and varies by destination.

Delays. We fulfill orders through third-party suppliers and national carriers, so occasional delays can occur — for example, due to supplier availability, carrier disruptions, severe weather, or holidays. If your shipment will be materially delayed, we will notify you by email. No compensation is owed for transit delays, but we will always work with you to make things right if something goes wrong.

Substitutions. If a specific product or size is temporarily unavailable from our supplier, we may substitute a functionally equivalent product of equal or better quality, contact you to choose an alternative, or delay or refund that shipment — at our reasonable discretion, with notice where practical.

Address changes. Email us at alexander@globalmedicalllc.com before your next charge date to update your shipping address.

Coverage. United States only. We do not currently ship internationally.

Questions: alexander@globalmedicalllc.com